acv77 Privacy Policy — How We Handle Your Personal Data

1. Introduction

acv77 ("we", "our", "us") is committed to protecting the privacy and personal data of all users who access or use the acv77 platform at https://acv77.bet. This Privacy Policy describes the categories of personal data we collect from you, the purposes for which we use that data, how we store and protect it, and your rights in relation to it.

By registering an account with acv77 or by continuing to use the acv77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you should discontinue use of the platform and may contact our support team to request account closure.

2. Information We Collect

acv77 collects personal data from you in the following ways and across the following categories:

• Identity data: your full name, date of birth, and government-issued identity document details collected during account registration and KYC verification.
• Contact data: your email address and, where provided, your mobile phone number used for account communication and two-factor authentication.
• Financial data: transaction records, deposit and withdrawal history, payment method identifiers (e.g. bKash or Nagad wallet numbers), and account balance information. acv77 does not store full card numbers — card transactions are handled via PCI-DSS compliant payment processors.
• Technical data: IP address, browser type and version, device type, operating system, session timestamps, and approximate geographic location derived from your IP address.
• Usage data: pages visited, games played, betting history, session duration, feature usage, and interaction data collected via cookies and analytics tools.

Where personal data is provided voluntarily by you (for example, when you contact customer support), we will process that data solely for the purpose of addressing your query. We collect the minimum amount of personal data necessary to operate the platform securely and in compliance with our legal obligations.

3. How We Use Your Information

acv77 uses the personal data we collect for the following specific purposes:

• Account creation and management: to register your account, verify your identity, authenticate your login sessions, and maintain your account profile.
• Payment processing: to process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and to maintain accurate financial records.
• Regulatory compliance: to fulfil our anti-money-laundering (AML) obligations, KYC requirements, age verification duties, and any other legal obligations applicable to the operation of an online gaming platform.
• Platform security and fraud prevention: to detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct on the platform.
• Customer support: to respond to your enquiries, resolve disputes, and provide technical assistance when you contact acv77 support.
• Platform improvement: to analyse aggregate, anonymised usage patterns and improve the performance, content, and features of the acv77 platform. This analysis is conducted on anonymised or pseudonymised data and does not involve decisions that affect you personally.

4. Legal Basis for Processing

acv77 processes your personal data on the following legal bases:

• Contract performance: processing necessary to fulfil our contractual obligations to you under the acv77 Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML/KYC requirements, age verification, tax reporting, and law enforcement requests.
• Legitimate interests: processing for our legitimate business interests such as fraud detection, platform security, and improving the quality of our services — provided those interests are not overridden by your rights and freedoms.
• Consent: where you have provided explicit consent for a specific processing activity (for example, receiving promotional communications), processing based on that consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing of Your Information

acv77 does not sell, rent, or otherwise transfer your personal data to third parties for commercial or marketing purposes. We may share your personal data with third parties only in the following limited circumstances:

• Service providers: we share data with trusted third-party service providers who assist us in operating the platform, including payment processors, KYC verification providers, game software providers, and IT infrastructure providers. All such providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
• Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of acv77, our users, or others.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of acv77's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
• With your consent: we may share your personal data with third parties where you have given us explicit consent to do so for a specific stated purpose.

Where we transfer your personal data to service providers located outside Bangladesh, we ensure that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with applicable privacy standards.

6. Cookies and Tracking Technologies

acv77 uses cookies and similar tracking technologies to operate the platform, improve your experience, and analyse usage patterns. Cookies are small text files stored on your device by your browser when you visit the acv77 platform. We use the following categories of cookies:

• Strictly necessary cookies: essential to the operation of the platform and cannot be disabled. They include session authentication cookies, security tokens, and load-balancing cookies that ensure the platform functions correctly.
• Functional cookies: remember your preferences such as language settings and previously visited sections to provide a more personalised experience on return visits.
• Analytics cookies: collect anonymised data about how users navigate and interact with the platform so that we can identify areas for improvement and measure the effectiveness of content changes.

Most browsers allow you to manage cookie preferences via your browser settings, including blocking all cookies or deleting existing ones. Please note that disabling strictly necessary cookies may prevent certain features of the acv77 platform from functioning correctly, including account login and payment processing.

7. Data Retention

acv77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including our legal, regulatory, accounting, and reporting obligations. The following general retention periods apply: account-related identity and financial data is retained for a minimum of five years following account closure to comply with AML and financial record-keeping regulations; usage and technical data collected via cookies is retained for up to 24 months; customer support correspondence is retained for up to three years from the date of the relevant interaction.

When your personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, acv77 will securely delete or anonymise that data in accordance with our internal data disposal procedures.

8. Data Security

acv77 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and our platform, encrypted storage of sensitive personal data, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security assessments and penetration testing, and secure data disposal procedures.

While acv77 takes every reasonable precaution to safeguard your personal data, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. In the unlikely event of a data security incident that affects your rights or freedoms, acv77 will notify affected users in a timely manner and take all necessary steps to mitigate the impact of the incident.

9. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data acv77 holds about you. To exercise any of these rights, please contact our support team using the contact details at the end of this policy:

• Right of access: you may request a copy of the personal data acv77 holds about you, along with information about how it is being processed.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists.
• Right to restriction: you may request that acv77 restricts the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: where processing is based on your consent or on contract performance and is carried out by automated means, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.

acv77 will respond to all privacy rights requests within 30 days of receipt. Please note that certain rights may be limited where acv77 has an overriding legal obligation to retain or continue processing your data — for example, AML record-keeping requirements. Where a request is refused in whole or in part, acv77 will explain the reason for that refusal.

10. Third-Party Links and Services

The acv77 platform integrates third-party game software provided by licensed game studios including Pragmatic Play, Evolution Gaming, Spribe, and others. While acv77 selects these providers carefully and requires them to maintain appropriate data security standards, each provider operates under its own privacy policy in respect of data processed within its game environment. acv77 is not responsible for the privacy practices of third-party game providers or any other external service whose software is embedded in our platform. We recommend that you review the privacy policies of third-party providers whose services you use within acv77.

11. Children's Privacy — 21+ Only

The acv77 platform is strictly intended for adults aged 21 and above. acv77 does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not use or attempt to access the acv77 platform. If acv77 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered an acv77 account, please contact our support team immediately.

12. Changes to This Privacy Policy

acv77 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated 'Last Updated' date. Where changes are material, we will take reasonable steps to notify registered users, for example by displaying a notice on the platform. Your continued use of the acv77 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We therefore encourage you to review this page periodically to stay informed about how acv77 protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way acv77 processes your personal data, please contact our customer support team. We aim to respond to all privacy-related enquiries within 30 days and are committed to resolving any concerns fairly and transparently.

Email: [email protected]